## Metadata - Author: [[Oren Jay Sofer]] - Full Title: Say What You Mean - Category: #books ## Highlights - Which of the three basic positions in dialogue is needed: expressing clearly, receiving empathically, or returning to presence? Within the specifics of the conversation, is there an observation to clarify, a feeling to express or receive, a need to acknowledge, or a request to make? What’s needed to keep things on track? Do we need to redirect or interrupt so that we can stay connected? Or do we need to practice chunking, breaking something complex down into more basic components so that we can get to the heart of what matters? ([Location 4262](https://readwise.io/to_kindle?action=open&asin=B07DZG5W9H&location=4262))